Site Usage Policy

Please familiarize yourself with this Usage Policy before making a purchase on the website By continuing to use this site and especially by ordering products through it, you are deemed to agree to the Policy of Use.

Website for the purpose of online sales, it is used by PROVANSA DEKOR doo BEOGRAD, Jasenička 7, Voždovac, Belgrade. Products on the site are exclusively intended for sale on the territory of the Republic of Serbia and are not sent abroad. The price of the product is expressed in dinars (RSD) including VAT. Shipping costs are shown as an additional cost when ordering the product, before confirming your order.

The availability of the product is displayed in relation to the state of stock according to the latest available information, which is updated in a timely manner.

The purchase through the website will be concluded only after the customer receives confirmation of the successful purchase via SMS, email, phone call or in another way. If you do not receive such confirmation within 24 hours, please contact our technical support at By clicking the "Send" button, after selecting a product, the user undertakes to receive the ordered products at the indicated address and pay for them. In the event that, for any reason, after sending the confirmation of a successful purchase, Provence Decor is still unable to deliver the ordered product to the customer, Provence Decor reserves the right to unilaterally refuse to send such an order or part of it, while informing the customer about this in the shortest possible time .

Website and all displayed information has the sole purpose of informing customers in general about the products for the purpose of enabling online shopping.

Provence Decor cannot guarantee the up-to-dateness in real time of the data found on the site, at every moment of access to the site. Users use information from at their own risk. Provansa Dekor does not assume any responsibility for possible hardware, software or any other damage that may occur to the user's computer equipment during use.

All information, graphics, visual and design solutions, files, attachments and product names on are protected as copyrighted works or as objects of industrial property rights. Any illegal use of them without the prior consent of Provence Decor will be treated by Provence Decor as a violation of its rights and will take all measures available by law to sanction the person who commits such a violation.

Provence Decor reserves the right to modify or remove any information or content displayed on, at any time, at its own discretion and without prior notice;
Provensa Dekor reserves the right to place on links to other sites that it deems appropriate, but it is not and cannot be responsible for the content of those sites, unless it is a question of sites on which Provensa Dekor itself is the holder of the right to use the site and that right actively uses;

Any information that website visitors send to ProvenceDecor via the Internet or e-mail will not be considered confidential information, even if the sender of the information expressly states that the information is confidential and ProvenceDecor reserves the right to further distribute, use or include that information in the content. of your site, as well as to completely ignore them. Under no circumstances will Provence Decor ask website visitors to provide confidential information in any way, nor will it assume any responsibility for the consequences that may arise as a result of website visitors voluntarily and self-initiatively sending certain information to it. Information related to the pharmacovigilance of the product, information that has the character of personal data, as well as information that has the character of alarming, which Provence Decor will handle in accordance with the regulations governing these areas, are excluded from the aforementioned restrictions;

Provansa Dekor respects the privacy of visitors to, and the information they obtain through their use use only in accordance with applicable law and the Privacy Notice.


All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our website. Thank you for your understanding.


On behalf of Provence Decor, we undertake to protect the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business operations and informing users in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need this data to perform their work. All employees of Provence Decor (and business partners) are responsible for respecting the principles of privacy protection.



When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology.

Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank's website. Payment card information is not available to our system at any moment.


In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Provence Decor is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment methods, which means that at the request of the seller, the bank will refund the funds to the account of the cardholder.


The complaint procedure is initiated at the customer's request by telephone and/or electronically by sending an e-mail to the address

When making a complaint, the buyer (complainant) is obliged to communicate/deliver the following information to the seller: name, surname and contact details of the applicant (address, telephone, e-mail) and invoice or other proof of purchase (copy of invoice, slip, etc.) disputed product.

In accordance with the provisions of the Law on the Protection of Personal Data ("Official Gazette of RS", No. 87/2018), the buyer (complainant) is hereby informed that the seller's authorized person enters the records of received complaints and processes personal data of the complainant which are necessary for the purpose of registration in the above-mentioned records and complaints, namely: first and last name and contact details of the applicant (address, telephone, e-mail), as well as that by communicating/submitting the requested data, the customer gives full consent to the processing of the mentioned data on persons for the purpose of complaint.

The buyer (complainant) is obliged to return/send the object of the complaint to the seller, at his own expense, to the following address: Jasenička 7, Voždovac, Belgrade. At the latest within 8 days from the date of receipt of the complaint and the subject of the complaint, the seller will respond electronically to the consumer on the reported complaint and explain his response. The seller's response to the buyer's complaint can be positive (the complaint is accepted) or negative (the complaint is rejected). In any case, the response must contain a decision on whether the complaint is accepted, a statement on the customer's request, a specific proposal and a deadline for resolving the complaint if it is accepted.

The deadline for resolving the complaint cannot be longer than 15 days from the day the complaint was submitted. If, for objective reasons, the seller is not able to satisfy the buyer's request within the agreed deadline, he is obliged to inform the buyer about the extension of the deadline for resolving the complaint and specify the deadline in which he will resolve it, as well as to obtain his consent. The seller is obliged to record this in the records of complaints received. Extension of the deadline for resolving complaints is possible only once.


The planned delivery time is 1 hour from the moment of ordering at the earliest 

 If we are dealing with an area in which delivery is only received on certain days of the week, we will promptly inform you of the delivery date after receiving the order. 


  • full name of the legal entity -Provansa Dekor doo
  • address - Jasenička 7, Voždovac, Belgrade
  • activity code - 4690
  • registration number – 21414140
  • tax number – 111015465
  • VAT number - 538493
  • web address –
  • contact e-mail – info@cvecaraonlinebeograd.r



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